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Return Policy

White Bicycle Co. - 14-Day Return Policy

Thank you for shopping at White Bicycle Co. We are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, you may return it within 14 days of the delivery date, subject to the following terms and conditions:

Eligibility for Returns

  1. Time Frame: Items must be returned within 14 days from the date you received your order.
  2. Condition: Products must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging, with all tags and labels attached.
  3. Proof of Purchase: A receipt or proof of purchase is required to process your return.

Non-Returnable Items

Certain items are not eligible for return:

  • Gift cards
  • Sale items (only regular-priced items may be refunded)
  • Custom or personalised orders

Return Process

  1. Initiate Return: To initiate a return, please contact our customer service team at info@thewhitebicycle.co.uk with your order number and details about the product you wish to return. We will provide you with instructions on how to proceed with your return.
  2. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  3. Return Address: You will be provided with the return address once your return request is approved.

Refunds

  1. Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
  2. Processing: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  3. Partial Refunds: In certain situations, only partial refunds are granted (if applicable):
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 14 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@thewhitebicycle.co.uk.

Contact Information

For questions related to refunds and returns, please contact us at:

  • Email: info@thewhitebicycle.co.uk
  • Phone: +44 (0) 1234 567890
  • Address: White Bicycle Co., [Insert Address], [City], [Postcode], United Kingdom

Additional Information

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thewhitebicycle.co.uk.

Thank you for shopping with us at White Bicycle Co. We appreciate your business and aim to provide you with the best products and customer service possible.

White Bicycle Co. reserves the right to update or modify this Return Policy at any time without prior notice.